FAQs

You ask and we answer, so below you will find the most commonly answered questions. Feel free to ask more!

What is Roger?

Roger is a consolidator bringing together the web’s best and most trusted iGaming operators and software providers from across the worlds of bingo, slots, games, sports betting, casinos and more. We work in an affiliate capacity with online gaming Operators. Essentially, if something can be bet on, we’re happy to feature it!

Can I create an account with Roger?

You sure can, and it’s not difficult to do. Just head over to Login / Signup, fill out a few quick details and you're all done.

What's the point in creating an account with Roger?

Having an account means you stay updated about all the latest games, new releases and bonus offerings from our various operators. At the same time, you’ll be able to rate and review the games you’ve played recently, and share any particularly striking experiences with operators, good and bad.

How do you choose the gaming operators you work with?

We're extremely choosy. We only work operators who operate legally within properly licensed jurisdictions. We’re also looking for operators with strong reputations, not least as far as responsible gaming is concerned, and those offering the most secure software and payment facilities. Equally, it’s important to us that our operators offer a rich gaming experience, with a good range of high-quality, reliable games that people actually want to play.

What if I have a problem with one of the operators?

All operators featured on Roger are reputable and offer outstanding customer support alongside highly secure payment options. So we’re certainly not expecting that you’ll run into any issues.

And since we work entirely independently, we’re not able to get involved in complaints with individual operators. So your first port of call should be to get in touch with the relevant provider direct.

These days, there are many options for doing that, from email and phone calls to live chat, which is often offered 24/7. Indeed, because we only work with highly reputable operators who are known for their customer service, you should find your provider highly responsive.

However, if your query is to do with some aspect of what we at Roger provide, feel free to email help@roger.com and we’ll get back to you promptly. Equally, if you have feedback regarding a particularly provider following a bad experience, let us know and we’ll be glad to share it via our website.

What is your favourite game?

Ooh, that really is a tricky one! Online gaming developers are getting better and better at what they do all the time, meaning we now have a large number of favourites. It often depends with what we’re in the mood for, if we’re honest.

Who is your favourite iGaming provider?

As we just said, we don't really have favourites! But we think all of the operators we feature here on Roger are pretty darned good at what they do. Equally, some of them have specialisms, so will be good for different things at different times. You may love the graphics on one website, the swift customer service replies on another, the bingo banter, mobile play or live gaming on yet others. We’d be interested in hearing from you about your favourite provider, too. Why not try out a few from our website and see how you get on?

What is your policy on responsible gaming?

Clearly, we’re all for it. While for most people online gaming is fun and trouble-free, for a small minority it can become problematic. We take responsible gaming very seriously, and applaud growing industry efforts to help gamers whose play has gone beyond being a carefree pastime.

Extensive help is available, from self-control measures like blocking how much time you can spend on a particular site, to chat groups, support from national charities and more. We feature some of the bigger UK-wide organisations on Roger, and talk about their work, so that people know that support is out there.

If you think your gaming could have become problematic, we’d definitely suggest talking action sooner rather than later. Talk to someone today.

How do I know my money is safe when I play online?

As mentioned, we work with reputable operators only. Each one will have its own payment arrangements, so check before you commit. There are various payment processing companies our operators work with, including the likes of Neteller and Skrill. All of them are highly secure, so your money is safe. However, if you do have any specific concerns, to talk to the relevant provider, research the processing company or leave a question via our website.

Connect with Roger

Go and like our Facebook or Twitter pages to stay up to date with all the latest games and offers from Roger.com.

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